Frequently Asked Questions

Registering with EdIndex

 

What if I am homeless?

If you are homeless, or about to be homeless, you need to contact one of the Council’s Locality Offices straight away. It might be possible to stop you losing your current accommodation.

What happens after I send you my application form?

When we receive your application form we will process it as quickly as possible.  If you provide us with an e-mail address we will e-mail your EdIndex Reference number to you, alternatively we will send this to you in the post as you will need it to place bids.

How long will it be before I am registered?

Please allow 2 weeks for your application to be processed, if you have not heard from us after this time contact the team.

I have lost my EdIndex Number, how can I get a copy of it?

You should email edindex@edinburgh.gov.uk and we will get back to you.

What to do if you are registered but move address

Email us at edindex@edinburgh.gov.uk with your new address and we will send you a new application form to complete as we need details of your current home.

What to do if your circumstances have changed

Email us at edindex@edinburgh.gov.uk with the change in your circumstances and we will update your application.

 

Key to Choice – Bidding

 

Where and when will homes be advertised?

You can view properties, download a printed version of the property list and place bids online at www.keytochoice.co.uk. A new edition is published every Friday at 3.30pm and you can place your bid until the following Friday at 3.00pm.

How do I bid?

Placing bids is very simple. Please see the attached step by step guidance.

How many bids can I make?

You can make up to 3 bids every week.

If you have homeless priority you must make 3 bids every week, otherwise you will be at risk of losing your homeless priority.

How long will it take for me to get a house?

There is a high demand for housing in Edinburgh and it is not possible to tell you how long it will take to be made an offer of housing. To help your chances of getting a home sooner you should make sure that:

  • you bid for 3 homes each week;
  • you bid correctly for a starter or mover home;
  • the home is the right size for your household;
  • you meet any other conditions stated in the advert such as ‘over 60s only’, ‘no children’, ‘no dogs’ etc;
  • you consider bidding for homes across the city; and
  • if you have a priority, make sure that the homes you bid for suit your needs for example you require a ground floor home due to mobility problems.

How do I remove bids I have already made?

You will need to log on using your EdIndex Reference number to cancel a bid. To remove the bid, select ‘current bids’ from the link on the left side of the page, select the ‘Withdraw Bid‘ box against the property you no longer want and press the ‘Withdraw Interest’ button. If your bid was made in another way, contact the team and we will remove the bid for you.

How do I find out my position on the waiting list?

We do not operate a waiting list. Each week homes are allocated to applicants based on who has bid for a home advertised, whether they have a priority or how much waiting time they have. For more details on how the Council lets its homes see the Council Letting policy.

I bid for a home last week and would like to know what position I was?

We do not provide this information, if you bid on a home your placement on the short list will vary depending on how many other applicants have bid and their circumstances.
Please note that you will only be contacted if you are successful.

How do the priority awards work?

Priority awards are assessed as follows:

Urgent Gold Priority

Applicants who are currently in hospital and cannot go back to the home they lived in before as it no longer meets their needs.

Gold Priority

Applicants whose current home no longer meets their mobility needs and it cannot be adapted. Gold priority is generally only given to people who have been assessed as requiring a ground floor home.

Silver Priority – Homelessness

Applicants who have been assessed by the Council as statutorily homeless.

Silver Priority – Overcrowding

Applicants who need to move due to the following circumstances:

  • you need 2 or more extra bedrooms for the size of your household

or

  • You only have one bedroom and live with one or more children under the age of 16

Each of the partner landlords operate their own allocation policy, therefore their bedroom sharing guidelines may be different.

The Council bedroom sharing guidelines are detailed in the Lettings Policy.

Your household circumstances will be fully checked by a housing officer before any offer of housing is made.

Silver Priority – Under occupancy

Applicants who currently live in a Council or Housing Association home with 3 or more bedrooms they do not need and would like to downsize.

If you are a Housing Association tenant and feel your home is too big, you should contact your landlord.

Is there anyone I can speak to about my housing options?

If you would like more advice on your housing options, you should contact your Council Locality Office.